Managed IT Services for Small and Medium-Sized Businesses

Managed IT services for organizations that want reliable support, predictable maintenance, and practical security without long-term contracts.

RhubArx works with businesses of 15 to 300+ users that want their technology to stay out of the way so people can get work done.

Based in Yardley, PA, serving the Greater Philadelphia area, with remote support available for NYC.

Request a Consult How We Work

What happens next: a short call to understand your environment, then a clear plan for next steps.

What “Managed IT” means here

Clear ownership and ongoing work that keeps your environment stable.

Managed IT at RhubArx is not a pre-packaged bundle or a ticket factory.

In the first few weeks, we focus on understanding what keeps breaking, what causes the most disruption, and what you want to address first. Devices are onboarded into management, the environment is reviewed, and we begin bringing things to a stable baseline.

From there, the goal is straightforward. Fewer interruptions, fewer surprises, and systems that behave the way they should. This is active management with clear ownership. Not passive monitoring.

What’s typically included

Every environment is different, but most managed IT engagements include the following.

Support and day-to-day operations

  • User support for workstations and core business applications
  • Remote troubleshooting and resolution
  • Device onboarding and offboarding
  • Coordination with vendors such as ISPs, VoIP providers, and software vendors
  • Help resolving issues that interrupt productivity

Maintenance and stability

  • Operating system and application patching
  • Required reboots and update coordination
  • Baseline configuration management
  • Identification and remediation of recurring issues

Security fundamentals

  • Malware and infection response
  • Patch-driven risk reduction
  • Sensible security recommendations with tradeoffs explained

Some services, such as backups or additional security tooling, are optional and selected based on need and risk tolerance.

What is not included by default

Planned work is handled intentionally, not quietly folded into day-to-day support.

Managed IT focuses on keeping existing environments stable and functional.

Work that typically falls outside standard managed services includes:

  • Major migrations
  • New office builds beyond coordination and planning
  • Application development or rewrites
  • Formal compliance audits

These efforts can still be supported, but they are handled intentionally as planned work rather than absorbed into day-to-day support.

How support works

Help that is responsive, with priorities that make sense.

Users typically receive help through email, a ticket portal, or phone when appropriate.

Issues are prioritized based on:

  • Impact to the business
  • Number of users affected
  • Security risk
  • Severity of disruption

Anything that prevents users from working takes priority. This includes outages, widespread failures, and security incidents. If an issue cannot be resolved immediately, it is tracked and followed up on with a clear next step. You are not left guessing what is happening.

Maintenance and security approach

Focused on preventing downtime, incidents, and surprises.

Managed IT exists to prevent downtime, security incidents, surprise failures, and vendor chaos.

Patching and updates are handled through managed tooling, typically with a short buffer period before deployment. Reboots are required when necessary. Stability depends on it.

Security recommendations follow a mandatory baseline. Additional improvements are discussed openly. Clients retain choice, with a clear understanding of the risks involved when recommendations are declined.

Ownership and visibility

Clients are not left in the dark about what is being done.

Ongoing work is visible through:

  • Detailed invoices listing completed tasks
  • Direct communication when decisions or issues arise

As environments mature, documentation is developed to reflect how systems are configured and how key components fit together. That documentation belongs to the client.

Engagement model

Month-to-month, because the work should stand on its own.

Managed IT services are offered month to month.

This structure exists for a simple reason. If the service is doing its job, it should stand on its own. Month-to-month engagement reduces risk, avoids lock-in, and keeps expectations honest on both sides.

New engagements typically begin with discussion of current problems and priorities, followed by device onboarding and environment assessment. Stabilization comes first. Improvements follow.

Most environments show noticeable improvement within the first few weeks. By around ninety days, things are typically stable, secured, and functioning as expected.

Working expectations

Managed IT works best when priorities are clear and communication is reasonable.

Routine issues are handled efficiently through tickets and remote support. Urgent issues are treated as such.

Not every request requires immediate escalation, and not every problem requires on-site time. This approach keeps response quality high and avoids unnecessary disruption.

Fit check

A quick way to see if this is likely to work well.

Good fit

  • 15 to 300+ user businesses that want reliable day-to-day support
  • Teams that want recurring issues fixed, not repeatedly worked around
  • Organizations that value clear ownership and straightforward communication
  • Companies with or without internal IT (co-managed support is fine)

Not a fit

  • Consumer PC repair or one-off home support
  • Environments that require frequent on-site presence as the default
  • Teams that expect 24/7 availability for routine requests
  • Organizations that want to skip maintenance basics but still expect predictable outcomes

Ready to talk through your environment?

If this aligns with how you want IT handled, the next step is a short conversation to understand your environment and priorities.

Request a Consult How We Work